Return & Refund Policy

At ANZ Gadgets, we aim to provide a seamless shopping experience for our customers. However, if you are unsatisfied with your purchase, our return and refund policy ensures a fair process for everyone.

Returns Eligibility

You can return your product within 7 days of receiving it if:

  • The product is unused and in its original condition with all packaging intact.
  • You have proof of purchase, such as an order confirmation or receipt.

Return Scenarios

  1. Change of Mind or Customer-Induced Damage

    • If you decide to return the product due to a change of mind or if the product is damaged after delivery, you are responsible for the return shipping charges.
    • The original shipping cost (even for free delivery) will not be refunded.
    • The remaining amount will be refunded after we receive and inspect the product.

  2. Faulty or Incorrect Product (Our Fault)

    • If you received a damaged product or the wrong item, we will cover all return and replacement costs, including delivery charges.
    • You can choose between:
      • A full refund, including shipping costs.
      • A replacement product, with all associated costs covered by us.

How to Initiate a Return?

  • Contact us via:
  • Provide the following details:
    • Order ID and proof of purchase.
    • Reason for return with images/videos (if applicable).
  • Our team will guide you through the process, including how to ship the product back to us.

Refund Process

  • Refunds will be processed once we receive and inspect the returned product.
  • Refunds will be made through your preferred method (e.g., JazzCash, EasyPaisa, bank transfer).
  • The process typically takes 5-7 working days after receiving the product.

Important Notes

  • Products returned without prior approval will not be accepted.
  • In case of disputes, our decision will be final after reviewing the case.

Need Help?

If you have any questions or concerns, feel free to reach out to us:

We’re here to ensure a hassle-free shopping experience.

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